Terms & Conditions
These Terms & Conditions apply to all orders placed with Cookieo through our website. By placing an order with us, you agree to these terms.
Orders
All products are subject to availability and may be withdrawn at any time.
We reserve the right to refuse or cancel any order.
Payment
Payment must be made in full at the time of ordering.
Delivery & Collection
Delivery and collection times are shown on our website and will be confirmed after ordering.
It is the customer’s responsibility to provide a correct delivery or collection address.
We are not responsible for delays caused by Royal Mail or circumstances outside our control.
Refunds & Cancellations
Our cookies are freshly baked to order and are perishable.
For this reason, we cannot offer refunds or cancellations once preparation has begun.
If there is a problem with your order, please contact us and we will do our best to help.
Allergens
Allergen information is provided on our website and product labels.
Products are prepared in a kitchen that handles other allergens.
Customers are responsible for checking allergen information before ordering.
Liability
We are not responsible for any loss or damage caused by misuse of our products.
Nothing in these terms limits your legal rights.
Changes to these terms
We may update these Terms & Conditions at any time.
The latest version will always be available on our website.
Contact
If you have any questions about these Terms & Conditions, please contact us:
Cookieo
hello@cookieo.co.uk